Rose Empire

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PRODUCT INFORMATION

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Shipping,Returns & product info

SHIPPING POLICY

All orders are custom made and handmade so take up 3 working days processing time, during busier periods, products can take up to 5 working days processing time. If the order is needed sooner, please contact us for availibility. Please read about or shipping options before ordering to ensure your order arrives on time. ​

2nd Class Signed for

Up to 3 working days processing time + up to 3 working days shipping time. 

 

1st Class Signed for

Order before 6pm and we’ll post your product using 1st class shipping the following working day. Shipping time is 1-2 working days.

We are unable to guarantee delivery on specific days. We will deliver based on your chosen delivery method. 

 

Please note: the time taken to receive your order is based on the processing time + delivery time. 

 

Example: It can take up to 5 working days from the day we receive your payment to process your order + up to 3 working days to deliver your order (based on your chosen delivery method.) 

Return & Exchange Policy

All products are handmade upon request - due to this nature we are unable to accept returns at present. We encourage all customers to read this information before purchasing.

 

If we receive any emails regarding returns, we will redirect you back to this page.

 

PRODUCT INFO

Disclaimer
 
  •  Majority of the flowers on our site are ARTIFICIAL and made from either silk or foam.

  • All products are handmade therefore each item may have slight differences. 

  • Photos are for illustration purposes only, colours may differ due to lighting.

  • The weight, size and material details of each product can be found under product details on the selected item. 
     

Please understand you are ordering from a small business where items are handmade individually.